| Frequently Asked Questions |
| 1. What time frame are the Maintenance workers going to be at my home to address my “Work Request”? Work requests are handled on a first-come, first-served basis. Property threatening emergencies take priority and are handled immediately. Most “Work Requests” are completed within a two-week period. Appointments for service can be arranged during regular business hours. |
| 2. In case of an Association related, property threatening emergency, what number do I call after hours? Call (714) 565-3059 and an operator will take your information and page Management Staff to assist you. For regular business requests after hours, please leave a message on the Management Office answering machine at (714) 960-5475 and your call will be returned the next business day. |
| 3. What are the working hours of the on-site Management Office? Staff hours are 8:00AM to 4:30PM. Doors are open for business from 8:30AM to 4:30PM Monday through Friday. (8:00AM to 8:30AM are reserved for emergencies only) |
| 4. Where may I obtain a copy of the Association’s property, flood and earthquake insurance declarations? Copies are available from the Management Office, posted on the Landmark website or from the Association’s Insurance Agent, Davis & Davis at (800) 914-4467. |
| 5. What are the procedures to make a statement at the Board of Directors meeting? Each Homeowner in attendance at a monthly meeting is permitted up to five (5) minutes to address the Board. Comments related to non-agenda items will be reviewed by the Board at a later date. Homeowners are encouraged to submit their comments in writing. To be placed on a meeting agenda, homeowners must submit in writing the nature of their request at least one week in advance of the scheduled meeting date. |
| 6. Where is the schedule for upcoming committee meetings? The schedule is published monthly on the reverse side of the calendar distributed with the Landmark Living newsletter. Meetings are also posted on the Landmark website. Owners may address any committee with their comments or concerns at the beginning of each meeting. |
| 7. Since my daughter comes to visit me three times a week, may she have a barcode decal? No. At this time, barcode decals are only available to residents. Up to ten (10) frequent guests may be placed on the resident’s computer guest list. |
| 8. Why does my barcode decal sometimes not open the gate? Vehicles must not be too close or too far away from the barcode reader. Please ensure that you are in the center of the “Resident’s Lane”. If the decal has been affixed to an opening window, be sure the window is all the way up before approaching the barcode reader. |
| 9. If I complain about my neighbor or report a violation in the community, are you going to reveal who complained? No. The resident reporting the violation remains anonymous. |
| 10. May I call a Board member at home? Although most Board member phone numbers are published in the Huntington Landmark phone directory, you should always call the Management Office first to communicate your concerns. Board members volunteer their precious time in service to the community and their privacy should be respected. The Management Office will be happy to forward your inquiry or concern to the appropriate Board member. |
| 11. My tree drops lots of leaves. Can I have it removed or can they pick up the leaves more often? Trees are not normally removed unless they are diseased or a threat to the properties. Lawns and sidewalks are cleaned on mow day and flower beds are cleaned monthly. |
| 12. What information do I give you to report a vehicle parked more than 72 hours in the same place? Make, model, color and the decal or license number along with the exact location of the vehicle. |
| 13. If I go on vacation and I have a second vehicle, where may I park my vehicle? Please contact the Management Office and they will assign a temporary space to park your second vehicle in either the Manager’s parking lot or other designated parking areas in the community. |
| 14. Do I need to call the gate to authorize entry of a vendor or guest not on my permanent guest list? Yes and please call the Atlanta gatehouse at least 2 hours in advance of your visitor’s planned arrival. The Access Officer will ask you for your Landmark I.D. code to verify your identity. |
| 15. My friend or family will be visiting me and they will be driving a recreational vehicle. Where may they park it and may they stay inside of it? Recreational vehicles are only permitted inside the community for a period of two hours for the purpose of loading or unloading. Temporary space may be granted by calling the Management Office. Guests are never permitted to reside in an RV while visiting. |
| 16. If I am going to have a large party, what do I need to provide? An alphabetized guest list should be submitted to the Atlanta gate or the Management Office at least two days prior to the event. A form is available on the Landmark website or from the Management Office. You only need to list the vehicle driver, not all the guests in the vehicle. |
| 17. May I place furniture or large items in the trash dumpster? No. The trash dumpsters are only for everyday, household trash. Pick-up days are Monday and Thursday. All boxes must be crushed. Contractors must take their debris with them. Special pick-ups of furniture, mattresses, appliances, water heaters or other large items may be arranged by calling Rainbow Disposal at (714) 847-3581. |
| 18. Why is it when the landscape workers finish cutting the grass it takes them a long time to come back and pick up the clippings? Mowing and clean-up are performed by two different work crews and mowing crews proceed more quickly due to their scope of work. However, clean-up should be done before the end of the work day. |
| 19. Whom may I call if I need to borrow a wheelchair or other care assistance item? Neighbor Assist is a group of volunteer residents that collect and loan health care equipment items. Call the Neighbor Assist office at (714) 960-227, leave a message and a resident volunteer will return your call. |
| 20. I want to set up automatic payment for my monthly assessment. How do I do that? Forms and instructions are available on the Huntington Landmark website or may be obtained from the on-site Management Office or PCM’s billing department. |
| 21. Where do I send my monthly assessment payments? Monthly statements are sent to each owner approximately the 25th of every month and the payment should be remitted to the PO Box listed on the statement. If you misplace your monthly statement, payment may be remitted to Huntington Landmark, c/o PCM of California, PO Box 51412, Los Angeles, CA 90051-5172. |
| 22. Can you refer me to a handyman, window washer or other service personnel? Although the Association does not specifically recommend service personnel, you may obtain a property related referral from the Management Office. Care related referrals may be obtained from the Landmark Recreation Office at (714) 536-1070. |
| 23. Do I need Association approval for additions, changes or alterations to my unit? Yes. Architectural Change Request forms are available on the Landmark website or from the Management Office. The Association also has guidelines/specifications available from the Management Office for many of the most frequently requested improvement projects. |
| 24. As Huntington Landmark is a private community, do state and local vehicle laws apply? Yes many do. Speed limits on Landmark streets are 25 MPH and 5 MPH in garage areas and parking lots. Please observe all stop signs and watch for residents crossing the streets. Parking is not permitted in front of garages or in red zones. |
| 25. May I have guests less than 45 years-of-age spend the night in my unit? Yes, but their visit is limited to 60 days per calendar year. Exemption applications in accordance with state and federal laws are available from the Management Office. |